The average Brit says they miss out on over £1,200 every year by not returning or claiming a refund they’re entitled to, with the typical adult missing out on a product or service at the minimum once per week, according to new research released today.
Trainline surveyed 2,000 UK adults and discovered that three out of five (60%) Brits say they don’t like asking for a refund to providers of goods and sets they have purchased and over a third (37%) actively avoid doing so. A quarter (27%) say it’s because they don’t like confrontation (27%) and one in five (18%) because the staff had been nice.
Trainline commissioned the research to coincide with the set afloat of its brand-new Delay Repay characterize which is designed to prevent travellers from missing out on compensation in the future. Data from Trainline also revealed that Brits missed out on a enormous £35 million on unclaimed Delay Repay compensation in the past year.
Any customer who books by Trainline will be automatically notified via email if they’re eligible for Delay Repay compensation, with a direct link to the right form for their journey, making it easier than ever to get money back. The email from Trainline will tell customers exactly how much compensation they’re entitled to.
The study via OnePoll found that almost half (47%) of Brits have never applied for or received aim delay compensation. Indeed, a quarter (27%) of Brits do not know they are entitled to compensation if their aim is delayed, with the majority (54%) not aware how late their aim needs to be for them to be eligible and just two out of five (42%) are informed on how to apply.
15% said they didn’t apply because they found the application course of action too complicated and 12% because they forgot.
Milena Nikolic, Chief Technology Officer at Trainline, said: “Over £35 million of eligible compensation wasn’t claimed in the past year and we wanted to understand why. We were amazed to discover that one in four Brits didn’t know they were entitled to compensation if their aim is delayed and almost half have never made a claim before.
“We’re delighted to set afloat the brand-new Delay Repay characterize which is designed to help more of our customers get the money back they’re entitled to and sustain the government’s vision of a simple and easy compensation course of action. It will proactively contact our customers to make them aware that they’re eligible for compensation and it already gives an indication on how much they can expect to receive.”
Almost a third (30%) of people from Wales and a quarter (26%) from Scotland are not aware they’re entitled to compensation if their aim is delayed. However, it is people from the South West (67%) and North West (63%) who are most likely to have never applied for or received compensation.
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